The ability to recognize conflict, understand the nature of conflict and be able to bring swift and just resolution to conflict will serve you well – the inability to do so may well be your downfall.
To manage conflict effectively you must be a skilled communicator. That includes creating an open communication environment by encouraging employees to talk about work issues. Make sure you really understand what employees are saying by asking questions and focusing on their perception of the problem. This is covered thoroughly in the Foundations of Conflict Resolution seminar.
Seminars are focused on application of techniques and strategies. From a comprehensive focus on designing and delivering informal interventions, to better manage and resolve complex, multi-party disputes in the workplace, to more traditional and interest-based styles of negotiation and third party neutral. Be prepared to create mutual understanding, resolve issues, and keep relationships intact.
Learn from experienced and certified practitioners in the conflict management field. They are drawing on their current and first-hand experience.