Managing and Resolving Conflict in the Workplace

The workplace is a unique context for conflict. How conflict is managed and resolved must take into account the distinctive factors of the workplace in order to be effective. People are paid to be at work unlike at other settings where conflict arises. This seminar is designed to equip registrants with practical tools and approaches adapted for use with the nuances of the workplace in mind.

Two sub-contexts for workplace conflict exist: one where the registrant is embroiled in a conflict; the other where the registrant is engaging others about their conflict. Tools and tips for each sub-context based on a collaborative conversation model will be provided.

As many practice opportunities as possible will be provided to get comfortable with the tools. Situations and scenarios for practice will be as realistic as possible to increase comfort when registrants seek to use them in their own workplaces after the seminar. This seminar is intended to be highly interactive and participatory to deepen learning.

The virtual workplace provides additional challenges beyond even electronic communication. This seminar examines how the virtual workplace has impacted relationships and the implications for addressing conflict.

This seminar will build upon the knowledge, skills and tools from the Foundations in Conflict Resolution seminar. The progression and introduction of additional skills and tools along with time to practice will leave you feeling more confident to respond effectively when conflict does arise in your workplace.

Managing and Resolving Conflict in the Workplace is an elective seminar for the Certificate in Managing Conflict. 

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Program Content

What is Organizational Conflict?

• Causes of organizational conflict
• Impact and costs of organizational conflict
• Emerging trends in organization conflict

Appropriate Dispute Resolution Processes

• Informal dispute resolution processes
• Multi-party informal dispute resolution interventions
• How to choose the most effective response to the conflict situation

Approaches to conflict coaching

• What are your transferrable skills that will support this activity?
• Practicing conflict coaching

Electronic Communication and Conflict

• Impact of technology and organizational conflict management
• What role can individuals play in reducing miscommunication?
• How can managers and leaders set good examples in their use of electronic communication?
• What tools can be used to support improving communication within the organization

What You Will Learn

• How to facilitate the conflict resolution processes as a third party and/or as a “conflict coach”
• Which informal dispute resolution processes are most appropriate
• How to effectively guide interest based discussions/appropriate interventions
• The scope and impact of electronic communication and conflict

Who Should Attend?

You will benefit from this seminar if you:

• are interested in developing leadership/conflict management skills
• are an individual or group involved in a conflict
• are HR personnel
• are a supervisor or manager
• are a leader
• are interested in increasing your understanding and skill related to alternative dispute resolution