Third Party Neutral

The impact of unresolved conflict affects us all, be it in our personal lives or in the workplace. Resolving issues effectively makes good sense from both a human resource and a financial perspective. Those who are in a position of support, guidance or leadership, must find methods to help themselves and those around them. Bringing parties in conflict together for the purpose of reaching mutually agreeable solutions can be challenging and uncomfortable. However, doing so effectively can result in a healthier work environment by reducing stress, anxiety and absenteeism and the cost of adversarial processes, while at the same time, increasing productivity, efficiency, morale, and creating a healthier work environment.

This workshop builds on the basic skills and techniques acquired in Foundations of Conflict Resolution. It will provide participants with practical and specific skills, attitudes, and approaches required to bring parties together in a helpful and effective way. Participants will learn to assess whether or not mediation would be appropriate, and who would be the best person to convene that conversation. If that person is your role, this course will prepare you to guide the parties through a process to create mutual understanding, resolve issues, and keep a healthy working relationship intact!

Your involvement will help turn confrontation into collaboration.  The results will be a more effective and respectful workplace.  Everyone wins!

Basic Mediation Skills & Strategies is an elective seminar for the Certificate in Managing Conflict.


(ONLINE - 3 partial days)
February 17 - 19, 2021
June 15 - 17, 2021


Facilitator: Michael E. Petitpas, BEd, CRCert
Location: Online 

Program Content

What is Mediation, Facilitation, and Conflict Coaching?

  • What are the governing principles?
  • Roles
  • Using an Interest-Based (Collaborative) Process including:
    • Assessment
    • Buy-In (Commitment from participants) for the Process
    • Preparation
    • Establishing Guidelines
    • Defining Issues
    • Exploring Interests (What is important to the Parties)
    • Developing Options
    • Agreements and An Action Plan for Success
    • Minutes of Settlement
    • Follow-up and Evaluation of the Process 


What You Will Learn

  • Attributes and the role of a mediator
  • When and who should convene the process
  • How to prepare for and convene the process
  • Deciding who should attend
  • Stages and steps of the Interest-Based (Collaborative) process


Who Should Attend?

You will benefit from this seminar if you:

  • are a leader (Supervisor, Manager), in HR, Union or a support person who deals with conflicts or disputes.
  • want to improve workplace morale
  • have responsibility to address a range of issues such as:
    • Grievances
    • Allegations of harassment, bullying, discrimination
    • Inter-personal conflicts (personality
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