Refunds

If a student has a credit balance, their "Account Summary by Term" in Self Service Banner will have a dash (-) before the dollar sign of the Account Balance. Therefore a credit of $100.00 looks like -$100.00. 

When students have a credit on their account, they may be entitled to a refund. Refunds can be issued to students when it is determined a third party, such as a sponsor, scholarship or student loan has no claim on the credit balance. Interac online payments through Self Service Banner are refunded using the Interac system.

Scholarship & Bursary Refunds

International Student Prepayments

Graduate student refunds

 


How to request a refund

Refund requests: Send an email from your SMU email address to Service.Centre@smu.ca. Students will need to provide: a request for the credit, their full name and A#.

Refunds will be reviewed and issued once approved.


Scholarship & Bursary Refunds

A student who has had their entire term balance paid by scholarship or bursary and has a credit on their account, can request a refund after the last day to withdraw from courses with a tuition refund.

Please visit Course Withdrawal Schedules. Questions about refund eligibility can be directed to the Service Centre.


International student prepayments

In some countries, tuition prepayments can be beneficial in the successful processing of study permits and/or visas. In these cases, refunds can be provided under the following conditions:

  1. Students show proof of visa or permit refusal or do not enter Canada and show proof of visa/permit cancellation.
  2. Students return home and notify Canadian Immigration officials of their return, and show proof of the cancellation of their Canadian study permit.
  3. In an instance where a student enrolls in virtual courses without having obtained their study permit and it is not granted, tuition fees will be refunded in accordance with the course withdrawal regulations and schedule.

Refunds are returned to the payee, in the country of origin and are pro-rated according to the refund schedule, less any required University deposits, administrative fees and services charged. 

Please Note: While tuition prepayments are refundable under the conditions listed above, the confirmation deposit is non-refundable under any conditions.


 

Graduate refunds
Graduate students requesting a refund of Graduate awards will be issued a refund by direct deposit.

Graduate students awarded University administered fellowships and scholarships (e.g. an FGSR Fellowship, FGSR Graduate Award, Tri-Council Scholarship/Award) will receive their funds (less tuition and associated fees) in three installments, one at the beginning of each term, provided they are registered early in full time studies and are in good academic standing and request their refunds by email as follows:

Fall Term- Register by August 4, 2023 and request a direct deposit refund by emailing Service.Centre@smu.ca by August 30, 2023 to receive the 1st installment deposited by September 8, 2023.

Winter Term- Register by December 1, 2023 and request a direct deposit refund by emailing Service.Centre@smu.ca by December 18, 2023 to receive the 2nd installment deposited by January 5, 2024.

Summer Term- Register by April 5, 2024 and request a direct deposit refund by emailing Service.Centre@smu.ca by April 26, 2024 to receive the 3rd installment deposited by May 3, 2024.

MBA students will receive their scholarships in two installments in September and January provided they have registered on time.