Student Account Centre FAQ

The Student Account Centre is an online dashboard that provides students access to:

• View your student account balance; 
• Make a payment; 
• View payment history; 
• Setup a payment plan; 
• Enrol authorized users;
• And more! 

To access the Student Account Centre, first log on to your Self Service Banner account. Click on the Student Tab, select the Student Account tile then select the Student Account Centre link. 

As an authorized user, you would have received a username and password sent to the email your student provided when they gave you access. You can view the Student Account Centre by clicking the  Authorized User Access tab. 

All term statements are available through the Student Account Center. Notifications will be sent to your SMU email address when future terms' statements are available.  

Tuition due dates will be listed at the bottom of your statement and can be found in the Academic Calendar of Events. 

You can make online bank payments by Pre-authorized debit through Student Account Centre. 

To make a payment, click the “Make a Payment” tab on the home page of the Student Account Center. You will have the option to pay the full current account balance or make a partial payment by identifying a specific dollar amount. 

Once payment is approved, a payment confirmation screen will appear. This screen displays the amount paid and provides a reference number for the transaction. You will also receive an email to your SMU email address with the same information. This can serve as your receipt. 

If payment is not approved, check your bank account to ensure sufficient funds are available and try again.

If a payment is returned, you will be charged a $20 NSF (non-sufficient funds) fee and the original payment will be reversed on your student account. 

Payment Plans can be set-up by the student through the Student Account Center. Applications are available under the Payment Plan option. You must complete the online application each semester, pay any setup fees and agree to the terms and conditions before the plan is in effect. 

If you have a previous term balance, you will not be eligible to enrol in a plan. 

Students may set up authorized users to view their billing information and/or pay their student bill on their behalf. Please note that, in accordance with the Freedom of Information and Protection of Privacy Act of Nova Scotia, this does not allow the authorized user to view the student’s academic records, course schedule or other personal information. Authorized users may only view student account activity, make payments and set up payment plans.

Please visit the Enroling an Authorized User FAQ (below) for instructions on how to enrol Authorized Users.  

To enrol an authorized user, first navigate to “My Profile Setup” on the Student Account Centre home page. Click “Authorized Users,” then “Add Authorized Users.” Note, Authorized Users will not receive the same communications as students, however they do receive important notifications and reminders.

Refunds are based on a refund schedule. Please view the Course Withdrawal Regulations page for specific dates and deadlines.

Courses must be dropped online through Self Service Banner. For the course drop process, please visit the Dropping Courses page.  

In most cases refunds will be processed by eRefund to your bank account. To request a refund please send your request via email to servicecentre.touchnet@smu.ca. In the email subject, please indicate Refund Request and  include the following information within your email message: 

• Full Name.  
• A#. 
• Amount of your refund.   

Ensure your banking information is up to date in your “My Profile” section of the Student Account Centre. Refunds cannot be processed unless your banking information is provided. 

A Student Accounts hold indicates that a student has a balance on their student account that is overdue and needs to be paid. To rectify this and have the hold removed, the overdue balance needs to be paid. 

Restrictions are placed on accounts with an overdue balance. Students with an overdue or outstanding balance will not be able to register for future terms, and will not have access to transcripts, parchments and other official letters and documents from Saint Mary’s University. 

For assistance with your Student Account Centre, please contact the service centre, by email to servicecentre.touchnet@smu.ca or visit the Service Centre in person at McNally Main (MM), room 108.