Status Entries

Wifi Network Upgrades Feb 18 (09:00 AM) Feb 21 (04:00 PM) EIT will be performing campus WiFi network upgrades this week. You may encounter brief outages Complete Feb 26 (02:07 PM) Network Modernization Project Nov 25 (11:00 AM) Dec 9 (08:00 PM) Please be advised that EIT is currently performing maintenance on all lab and classroom computers as part of the ongoing Network Modernization Project.
While no interruptions are expected, if you experience new disruptions with accessing services, please report them to the helpdesk Complete Dec 9 (04:34 PM) Scheduled Maintenance - Banner Upgrade Nov 22 (04:00 PM) Nov 23 (05:00 PM) Please be advised that EIT will be performing an upgrade to our Banner system starting at 4pm, Friday, Nov 22nd. At that time, Banner Self Service, Admin Pages, Degree Works and Activate will not be available.
Banner and Activate will be accessible again, on Saturday, Nov 23rd at 5pm.

Brightspace will continue to work. Banner links will return an error until the maintenance is completed. Scheduled Nov 20 (06:09 PM) Scheduled Maintenance - EIT Nov 9 (08:00 AM) Nov 9 (02:00 PM) System Outage - Scheduled Maintenance November 9th, 2024 8am to 2pm

During this maintenance window, the functionality and availability of the following systems may be affected:
AppsAnywhere, BOE, Printing, File Shares, Authentication systems, Activate, Wired connectivity, and other network-connected services. Complete Nov 12 (12:42 PM) System Outage - Papercut Software upgrades - Nov 12th 8:30am-12pm During this upgrade window, the f Nov 12 (08:30 AM) Nov 12 (12:00 PM) System Outage - Papercut Software upgrades - Nov 12th 8:30am-12pm

During this upgrade window, the functionality and availability of campus printing will be affected. Complete Nov 12 (12:37 PM) EIT Scheduled Maintenance of VPN - October 31 Oct 31 (07:00 AM) Oct 31 (08:00 AM) EIT is performing system maintenance of the VPN from 7am to 8am on October 31.
VPN users may be disconnected during this time - simply reconnect to continue. Complete Oct 31 (09:27 AM) Microsoft Outlook Performance Issues Oct 10 (09:00 AM) Microsoft Outlook is currently exhibiting performance issues with the Outlook client. Some users may notice Outlook using and increased amount of system resources, causing the client to freeze or crash. As of 1 pm ADT , Microsoft is working to resolve the issue.
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UPDATE: Microsoft believes all issues have been resolved. Clients must restart their Outlook client to apply the required changes. Outlook web users should refresh their sessions. If that does not resolve the issue web uses clear their browser cache and refresh their Outlook on the web session. Resolved Oct 10 (03:58 PM) Scheduled Maintenance - EIT Jul 20 (08:00 AM) Jul 20 (02:00 PM) System Outage - Scheduled Maintenance July 20th, 2024 8am to 2pm

During this maintenance window, the functionality and availability of the following systems may be affected:
AppsAnywhere, BOE, Printing, File Shares, Authentication systems, Activate, Wired connectivity, and other network-connected services. Complete Jul 22 (08:50 AM) System Maintenance Affecting Some Services Jul 15 (08:30 AM) Jul 11 (11:30 AM) EIT will be performing scheduled system maintenance on the morning of July 15, 2024. The following systems may be temporarily unavailable during this time.

SmuPort, faculty personal web sites on smu-facweb, accessing job submission reports on banshares, vendor file transfers including transcripts at OUAC and NS province and logging into SparkPost.

No direct changes to applications will be made during system updating.
Complete Jul 16 (09:41 AM) System Maintenance Affecting Some Services May 13 (08:30 AM) May 13 (11:30 AM) EIT will be performing scheduled system maintenance on the morning of May 13, 2024. The following systems may be temporarily unavailable during this time.

SmuPort, Listserv, faculty personal web sites on smu-facweb, accessing links, such as brightspace from within your smuport login, accessing job submission reports on banshares, vendor file transfers including transcripts at OUAC and NS province and logging into SparkPost,.
No direct changes to applications will be made during system updating. Complete May 14 (08:47 AM) Brightspace Not Accepting Logins Jan 10 (02:30 PM) Brightspace is unavailable at this time and it is not accepting logins.
EIT is currently working on the solution and will have it working as soon as they can.

UPDATE: Brightspace issue has now been resolved and Brightspace is now allowing you to login.
Resolved Jan 9 (06:29 PM) Banner Updates Dec 4 (08:00 AM) Dec 4 (08:30 AM) Please be advised that EIT will be performing an update to our certificates for our Banner System early on Monday, Dec 4th. At that time, logging onto the system maybe disrupted. Banner will be accessible again on or before 8:30AM Monday Dec 4th. Complete Dec 5 (08:34 AM) Scheduled Maintenance - EIT Oct 21 (08:00 AM) Oct 21 (02:00 PM) System Outage - Scheduled Maintenance October 21st 8am to 2pm

During this maintenance window, the functionality and availability of the following systems may be affected:
AppsAnywhere, BOE, Printing, File Shares, Authentication systems, Activate, Wired connectivity, and other network-connected services. Complete Oct 23 (08:27 AM) Activate System Update Oct 18 (11:30 AM) Oct 19 (01:00 PM) Please be advised EIT will be performing system maintenance on the Activate system on Wednesday, October 18th from 11:30AM - 1PM. During this time, Activate will be unavailable. Help Desk will be able to handle any required password changes during this time. Complete Oct 19 (10:51 AM) Email from campus devices & systems may be delayed. Oct 11 (02:34 PM) EIT is currently investigating an issue with email from campus devices to Office 365 being delayed. This is affecting systems such as 'scan-to-email'. Regular email is NOT affected.

Microsoft has issued an advisory that appears to be the cause the issue - we are working with them to confirm and for an restoration ETA. Complete Oct 12 (06:01 PM) Banner upgrade Jun 9th - 10th Jun 9 (04:00 PM) Jun 10 (05:00 AM) Please be advised that EIT will be performing an upgrade to our Banner system starting at 4pm, Friday, Jun 9th. At that time, Banner Self Service, Admin Pages, Degree Works and Activate will not be available.
Banner and Activate will be accessible again, on Saturday, Jun 10th at 5pm.

SMUport and Brightspace will continue to work. Banner links will return an error until the maintenance is completed. Complete Jun 12 (07:44 AM) Banner Upgrade Feb 10 (04:00 PM) Feb 11 (05:00 PM) Please be advised that EIT will be performing an upgrade to our Banner system starting at 4pm, Friday, Feb 10th. At that time, Banner Self Service, Admin Pages, Degree Works and Activate will not be available.
Banner and Activate will be accessible again, on Saturday, Feb 11th at 5pm.

SMUport and Brightspace will continue to work. Banner links will return an error until the maintenance is completed. Complete May 23 (08:46 AM) EIT Planned Maintenance - 5th May May 5 (06:30 AM) May 5 (08:00 AM) EIT will be performing scheduled system maintenance on May 5th, 2023 from 6:30am to 8:00am. All campus network systems will experience temporary unavailability during this time.
Including Authentication, wi-fi connectivity, printing, internet access, Banner access, AppsAnywhere, Teams Phones etc. Complete May 8 (07:54 AM) Active Microsoft 365 Apps Issue Apr 20 (10:56 AM) Apr 20 (03:30 PM) Error message:
New to Microsoft 365?
This is your Microsoft 365 home page—where you can see and access all of your apps. If it's empty, it could be that your user license was very recently assigned to you. Wait 10 minutes and refresh this page. If you still don't see any apps, contact your IT department. They can help you get up and running.

Current Status:

Active M365 incident affecting web apps.
Some users may be unable to view or access web apps in Microsoft 365 or access the Microsoft Teams admin center.

Work around: If you have Microsoft desktop apps installed, you can use these until this issue is resolved by Microsoft.
Resolved Apr 20 (04:48 PM) Scheduled System Maintenance - Saturday 26th Nov Nov 26 (07:00 AM) Nov 26 (02:00 PM) EIT will be performing scheduled system maintenance on November 26th, 2022. The following systems may be temporarily unavailable during this time.

DHCP, Printing, Wifi, Class, EMS, Starrez, Banner, Smu-cas, SmuPort, Listserv. smu-facweb, smu-mobile, VPN Complete Nov 28 (08:06 AM) EIT System Maintenance Nov 8 (07:00 AM) Nov 8 (08:30 AM) As the update affects the core network switches - ALL campus services could experience interruption during this time. Including:
Internet Access, Printing, Banner, VPN, Phone System, Email, Security Cameras, Door Access Controls, wi-fi, public access computers etc. Complete Nov 8 (08:48 AM) EIT Scheduled Maintenance Aug 27 (07:00 AM) Aug 27 (12:30 PM) The following systems could experience temporary downtime during the maintenance window:
SMUPort, Banner, DNS servers, Listserv Complete Aug 29 (09:15 AM) System Maintenance to Office 365 Aug 21 (08:00 AM) Aug 22 (12:17 PM) A required update to systems, may affect Office 365 log-in during the maintenance window. Complete Aug 22 (09:53 AM) O365 Logon Issues Aug 18 (04:45 PM) Aug 18 (06:20 PM) We are investigating an issue related to Office 365 logon Resolved Aug 19 (03:48 PM) Wi-fi Maintenance - June 15h 7:30am to 8:30am Jun 15 (07:30 AM) Jun 15 (08:30 AM) WIFI maintenance is scheduled for June 15th, 7:30 am to 8:30 am.
Users may experience issues logging Complete Jun 17 (01:28 PM) Banner upgrade Jun 10th - 11th Jun 10 (04:00 PM) Jun 11 (05:00 PM) EIT will be performing an upgrade to our Banner system starting at 4pm, Friday, Jun 10th. At that time, Banner Self Service, Admin Pages, Degree Works and Activate will not be available.
Banner and Activate will be accessible again, on Saturday, Jun 11th at 5pm.

SMUport and Brightspace will continue to work. Banner links will return an error until the maintenance is completed. Complete Jun 17 (01:27 PM) SMUPORT Maintenance Jun 15 (08:00 AM) Jun 15 (09:00 AM) EIT will be performing system maintenance on SMUPORT Wed, June 15th from approximately 8 am - 9am. During this time SMUPORT will be unavailable. Complete Jun 17 (01:27 PM) AppsAnywhere Maintenance May 18 (07:00 AM) May 18 (08:00 AM) EIT will be performing maintenance on AppsAnywhere between 7 am and 8 am on Wednesday May 18, 2022. AppsAnywhere may be unavailable during this period.
Complete May 18 (03:13 PM) Email Security Changes Sep 2 (10:36 AM) EIT has begun upgrading the email security solution for all SMU.ca email users. Please see the article: https://ppm.smu.ca/TDClient/34/Portal/KB/ArticleDet?ID=657 for full details. No downtime or outage is expected.
 
More information Complete Feb 18 (07:41 AM) SMU Mobile App is Down Nov 27 (12:57 PM) SMU mobile app is down.
EIT is currently investigating. Complete Feb 18 (07:40 AM) Brightspace Issues Dec 7 (12:30 PM) My Courses Widget, Quick Eval Widget, Work To Do widget and other functionality in Brightspace is unavailable. All required technical teams are actively working to resolve the issue. Complete Feb 18 (07:39 AM) Scheduled Maintenance Nov 27 (09:00 AM) Nov 27 (04:00 PM) EIT will be performing scheduled system maintenance on Saturday November 27th, 2021. The following systems may be temporarily unavailable during this time:
Printing, Wired and wireless network connectivity, Email, Class, EMS, Starrez, SmuPort, Listserv, Gartner Complete Nov 30 (12:09 PM) SMUport Maintenance Sep 25 (08:00 AM) Sep 26 (01:00 PM) SMUport will be temporarily unavailable between Saturday, September 25 at 8:00 am and Sunday, September 26 at 1:00 PM for system maintenance.

Faculty members, students and staff who use SMUport for document storage are encouraged to access these items outside of this window Complete Sep 27 (08:44 AM) Trend Micro Update Mar 1 (07:00 AM) Beginning March 1, 2021, EIT will be upgrading the Trend Micro Endpoint protection software on all SMU laptops / Desktops. Your SMU desktop / laptop device will need to be connected to the SMU network for the upgrade to begin.

• If you are currently working remotely please ensure you establish a VPN connection during working hours until the upgrade has completed : The guide on how to establish a VPN can be found at the following link: https://ppm.smu.ca/TDClient/34/Portal/KB/ArticleDet?ID=425

• If your device is on campus (hard wired or Wi-Fi) you do not need to do anything, the upgrade will happen automatically,

For more details of the upgrade and the notifications you will receive please go to the Client Portal. If you require assistance please contact the EIT Helpdesk at helpdesk@smu.ca
Complete Sep 22 (10:55 AM) Banner Issues Jul 19 (09:00 AM) Jul 19 (11:05 AM) Banner Job Submission is down. We’re aware and are working on the restart.

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This has now been resolved. Complete Jul 19 (11:05 AM) System Maintenance - CRM - Wednesday March 24th, 2021 Mar 24 (08:00 AM) Mar 24 (09:00 AM) EIT will be performing scheduled system maintenance on Wednesday March 24th, 2021. The following systems may be temporarily unavailable during this time:
CRM Advance, CRM Recruit Complete Mar 29 (08:25 AM) System Maintenance - Saturday March 27th, 2021 Mar 27 (08:00 AM) Mar 27 (05:00 PM) EIT will be performing scheduled system maintenance on Saturday March 27th, 2021. The following systems may be temporarily unavailable during this time:
Printing, Wired and wireless network connectivity, Email, Class, EMS, Starrez, SmuPort, Listserv, Gartner Complete Mar 29 (08:25 AM) Firewall Upgrade Mar 6 (06:00 AM) Mar 6 (08:00 AM) EIT will be performing scheduled system maintenance on Saturday March 6th starting at 6am until 8am. VPN access may be affected during this time. Complete Mar 8 (09:31 AM) email system update Feb 19 (10:00 AM) Feb 19 (11:00 AM) EIT has to apply a critical update to the email system on Friday February 19th from 10am to 11am.
Users may experience a temporary delay in receiving external email during this time.
Internal email (SMU to SMU) and sending of email should not be affected.
If your experience email issues after this time, please Contact the Help Desk by email helpdesk@smu.ca or phone: 902-496-8111 Complete Feb 19 (03:41 PM) Banner system maintenance Feb 6 (08:00 AM) Feb 6 (12:00 PM) EIT will be performing Banner system maintenance on Saturday February 6 starting at 8AM until Noon. As a result, Banner Admin Pages will be unavailable during that time. Most functions of Self Serve Banner will continue to function.

SMUport will continue to work, but any links into Banner may return an error until the maintenance is completed. Complete Feb 8 (11:27 AM) Banner SelfService System Maintenance Jan 23 (09:00 AM) Jan 23 (04:00 PM) EIT will be performing Banner system maintenance on Saturday January 23 from 9AM until 4PM. As a result, Banner SelfService will be unavailable during this time. Banner Admin pages will continue to be functional. Complete Feb 1 (02:09 PM) Routine Maintenance Jan 9 (07:00 AM) Jan 9 (02:00 PM) EIT will be performing system maintenance on many devices and servers on Saturday 9 January 2021, between 7am and 2pm. This will cause brief interruptions to some campus services due to server or system reboots. Services that may be affected include:

7:00-8:00 Class/EMS/BOE/Activate/Intellicheck/Formfusion
8:00-9:00 Starrez/Rockworks/AST Fileshares & AD/Software licensing in labs/Roomview/Microfiche/Geography Licensing
9:00-10:00 Printing/File Shares/DHCP, and test systems for BOE31/Intellicheck/Formfusion
10:00-11:00 TeamDynamix,/SPSS/Configuration Manager
11:00-2:00 Bookstore software/Infocenter/Backup Software

9:00-10:30 smuport5, smu-cas, Listserv, smu-mobile
10:30-11:30 DNS servers,Netreg/web5, smu-facweb
11:30-12.30 SMU-Mail (Some email delivery may queue briefly, but messages will not be lost.), Canarie, Shib, Signon for Gartner access, Bansftp
Complete Jan 11 (08:44 AM) DegreeWorks Update Dec 18 (08:00 AM) Dec 18 (11:00 AM) EIT will be performing Degree Works system maintenance on Thursday, December 18 from 8am until 11 am. As a result, Degree Works will be unavailable during that time. Complete Dec 21 (06:57 AM) Website Maintenance Dec 18 (03:00 PM) Dec 19 (10:00 AM) Maintenance on the website will be conducted starting at 3 PM on Friday 18 December 2020. There should be no interruption to service. Any inquiries should be directed to digital@smu.ca. Complete Dec 21 (06:56 AM) Website Changes Nov 20 (07:00 AM) Nov 27 (02:00 PM) Changes will be made to the Saint Mary's website that may impact links. If you experience any issues or broken links please contact the Web Team at digital@smu.ca. Thank you for your patience. Complete Dec 17 (01:49 PM) SMUPort Maintenance Dec 12 (09:00 PM) SMUport will be temporarily unavailable starting this weekend, Saturday, December 12 at 11:00 pm for system maintenance.

Faculty members, students and staff who use SMUport for document storage are encouraged to access these items outside of this window.

UPDATE: Due to ongoing technical issues the window will need to be extended. We are still assessing and working towards resolution. Resolved Dec 13 (02:49 PM) SMUport, Wifi Issues Nov 24 (10:00 AM) UPDATE: Services have been restored.
EIT is aware and working on a resolution to the login issues with SMUport and wifi. Complete Nov 24 (01:51 PM) Banner System Maintenance Nov 27 (01:00 PM) Nov 29 (03:00 PM) EIT will be performing Banner system maintenance from Friday November 27 at 3pm until Sunday November 29 at 5pm. As a result, Banner Admin Pages, SelfService Banner and Activate will be unavailable during that time.

SMUport will continue to work, but any links into Banner will return an error until the maintenance is completed.
Complete Nov 23 (07:16 AM) Routine Maintenance Nov 14 (05:00 AM) Nov 14 (12:00 PM) EIT will be performing routine system maintenance on many devices and servers on Saturday 14 November 2020, between 7am and 2pm. This will cause brief interruptions to some campus services due to server or system reboots. Services that may be affected include:

7:00-8:00 Class/EMS/BOE/Activate/Intellicheck/Formfusion
8:00-9:00 Starrez/Rockworks/AST Fileshares & AD/Software licensing in labs/Roomview/Microfiche/Geography Licensing
9:00-10:00 Printing/File Shares/DHCP, and test systems for BOE31/Intellicheck/Formfusion
10:00-11:00 TeamDynamix,/SPSS/Configuration Manager
11:00-2:00 Bookstore software/Infocenter/Backup Software

9:00-10:30 smuport5, smu-cas, Listserv, smu-mobile
10:30-11:30 DNS servers,Netreg/web5, smu-facweb
11:30-12.30 SMU-Mail (Some email delivery may queue briefly, but messages will not be lost.), Canarie, Shib, Signon for Gartner access, Bansftp Complete Nov 16 (10:49 AM) SMUport Maintenance Jul 25 (08:30 AM) Jul 26 (12:30 PM) ITSS will be performing system maintenance on a SMUport system on Saturday morning, July 25. As a result, logins to SMUport will be unavailable from 8:30am to 12:30pm. We apologize in advance for any inconvenience resulting from this necessary maintenance work. Complete Aug 4 (09:41 AM) Server Maintenance Jul 25 (07:00 AM) Jul 25 (02:00 PM) ITSS will be performing system maintenance on many campus servers on Saturday Jul 25, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
BOE, Intellicheck, FormFusion

Due to scheduled server re-starts, all Network resources will be unavailable between 7:00 AM and 7:30 AM this Saturday morning, July 25th

8:00-9:00am
Starrez
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network Printing & Fileshares
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
TeamDynamix
Residence wired network - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.
Various web services and sites
Faculty personal web pages

11:00am-12:30
TERMINALFOUR web content management
SMUApp
Some email delivery may queue briefly, but messages will not be lost.
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.

Work will continue until 2pm, but further interruptions are not expected. Complete Aug 4 (09:41 AM) Server Maintenance Mar 22 (07:00 AM) Mar 22 (02:00 PM) ITSS will be performing system maintenance on many campus servers on Sunday Mar 22, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
BOE, Intellicheck, FormFusion

8:00-9:00am
Starrez
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
SMUport
Network Printing & Fileshares
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
TeamDynamix
Residence wired network - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.
Various web services and sites
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.
Faculty personal web pages

11:00am-12:30
TERMINALFOUR web content management
SMUApp
Some email delivery may queue briefly, but messages will not be lost.
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.
Email Listserver

Work will continue until 2pm, but further interruptions are not expected.
Complete Jun 29 (02:39 PM) Server Maintenance Mar 22 (07:00 AM) Mar 22 (02:00 PM) ITSS will be performing system maintenance on many campus servers on Sunday Mar 22, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
BOE, Intellicheck, FormFusion

8:00-9:00am
Starrez
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
SMUport
Network Printing & Fileshares
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
TeamDynamix
Residence wired network - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.
Various web services and sites
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.
Faculty personal web pages

11:00am-12:30
TERMINALFOUR web content management
SMUApp
Some email delivery may queue briefly, but messages will not be lost.
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.
Email Listserver

Work will continue until 2pm, but further interruptions are not expected. Resolved Jun 29 (11:39 AM) Banner System Maintenance Apr 15 (08:00 AM) Apr 15 (08:30 AM) ITSS will be performing Banner system maintenance on Wednesday, April 15th 8:00AM until 8:30AM. As a result, Banner Admin Pages, SelfService Banner and Activate may be unavailable during that time. Complete Jun 22 (02:16 PM) Banner System Maintenance Apr 29 (08:00 AM) Apr 29 (08:30 AM) ITSS will be performing Banner system maintenance on Wednesday, April 29th from 8:00AM until 8:30AM. As a result, Banner Admin Pages, SelfService Banner and Activate may be unavailable during that time. Complete Jun 22 (02:16 PM) DegreeWorks Maintenance Apr 28 (08:00 AM) Apr 28 (08:30 AM) ITSS will be performing DegreeWorks system maintenance on Tuesday, April 28th from 8:00AM until 8:30AM. As a result, DegreeWorks may be unavailable during that time. Complete Jun 22 (02:15 PM) Email Access Issue May 13 (04:09 PM) May 14 (08:00 AM) We are currently experiencing email access issues due to a larger issue at Microsoft. We expect this to be resolved as soon as possible. Complete May 14 (08:32 AM) email delivery delays May 8 (04:29 PM) May 9 (08:00 AM) We are currently experiencing delays in emails from non-smu email addresses. We expect this to be resolved in the next few hours as email processing catches up to the delivery queue. Complete May 9 (11:51 AM) WIFI Outage Feb 11 (06:00 AM) Feb 11 (08:00 AM) ITSS will be performing a Prod change on Tuesday, February 11th from 6:00 AM until 8:00 AM. As a result, WIFI access points will be rebooting and this might take a maximum of 30 minutes to be back up .

Only WIFI will be affected due to this outage and rest all should be working fine. Complete Feb 11 (09:17 AM) Banner Maintenance Feb 8 (08:00 AM) Feb 8 (01:00 PM) ITSS will be performing Banner system maintenance on Saturday, February 8th from 8:00AM until 1:00PM. As a result, Banner Admin Pages, SelfService Banner and Activate will be unavailable during that time.

SMUport will continue to work, but any links into Banner will return an error until the maintenance is completed. Complete Feb 10 (09:12 AM) Server Maintenance Feb 1 (07:00 AM) Feb 1 (02:00 PM) ITSS will be performing system maintenance on many campus servers on Saturday Feb 1, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
BOE, Intellicheck, FormFusion

8:00-9:00am
Starrez
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks

9:00-10:00am
SMUport
Network Printing & Fileshares
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
Residence wired network - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.
SPSS
TeamDynamix
Various web services and sites
Faculty personal web pages
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.

11:00am-12:30pm
TERMINALFOUR web content management
Listserv
SMUApp
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.
Some email delivery may queue briefly, but messages will not be lost.


Work will continue until 2pm, but further interruptions are not expected. Complete Feb 4 (08:28 AM) Network Maintenance Feb 1 (06:00 AM) Feb 1 (09:00 AM) ITSS will be performing network maintenance on Saturday Feb 1, between 6 and 9am. In the first hour, users may notice very brief network interruptions, but no service interruption is expected beyond 7am. Complete Feb 4 (08:27 AM) Network Maintenance Jan 25 (06:00 AM) Jan 25 (03:00 PM) ITSS will be upgrading central network equipment on Saturday Jan 25, between 6am and 3pm. Starting approximately 6:15am, there will be a complete outage of the campus network, including wifi and Internet, expected to last about an hour. After that, there will be brief interruptions for campus services as they are moved to the new equipment. These interruptions are only expected to last a few minutes each. If you experience any issues connecting to or using a campus service, please wait five minutes and try again.

Work and testing will continue into the afternoon, but barring unforeseen issues, we do not expect any service interruptions beyond 1pm. Complete Jan 27 (08:41 AM)