ITSS

Systems Status

Advisory Current
Start Dec 02 16:21 Stop Jan 31 16:21 Updated Apr 27 16:26

We have received reports of phishing emails that have been targeted at the Saint Mary’s community. In some cases, the phishing email is well crafted to look like it comes from someone on campus.

Phishing emails can be serious as they can be used to infect your system with malicious software or steal personal information. We will advise that everyone be vigilant and cautious when attending to their SMU emails. We will also encourage that any suspicious email activity on your SMU email be reported to the ITSS Help Desk. For more information, please visit:

For more information, visit http://www.smu.ca/academics/itss-information-security.html

Library Network Maintenance Scheduled
Start Oct 20 8:00 Stop Oct 20 8:30 Updated Oct 15 16:57

ITSS will be performing network maintenance in the Library on Saturday morning, Oct 20, from 8 to 8:30am. During this work, users in the Library will notice brief intermittent interruptions to network access.

Server Maintenance Oct 20, 2018 Scheduled
Start Oct 20 7:00 Stop Oct 20 14:00 Updated Oct 15 16:47

ITSS will be performing system maintenance on many campus servers on Saturday Oct 20, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
Starrez
BOE, Intellicheck, FormFusion

8:00-9:00am
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network printing and fileshares
SMUport
Brightspace login
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
TeamDynamix
Various web services and sites
Faculty personal web pages
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.
Wired network access in residence - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in a few minutes.

11:00am-1:00pm
TERMINALFOUR web content management
Some email delivery may queue briefly, but messages will not be lost
SMUApp
Email Listserver
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.

12:30-1:30pm
Banner admin pages

1:30-2:00pm
Work will continue but we do not anticipate any service interruptions

Banner Maintenance Concluded
Start Oct 13 8:00 Stop Oct 13 12:00

On Saturday, October 13th from 8:30am to 12pm, INB Banner and SelfService Banner, including Activate, will be unavailable. For details, please see the ITSS Status page at smu.ca/status. If you have any concerns, please contact the ITSS Helpdesk at helpdesk@smu.ca or 902 496-811

Telephone System Maintenance Concluded
Start Aug 25 8:00 Stop Aug 25 13:00

ITSS has been undertaking a major upgrade to the campus telephone system this summer, and will be switching over to the upgraded system on Saturday, Aug 25.
As a result, telephone service will be impacted between 8am and 1pm, and voicemail and Call Centre services will be unavailable between 8am and 4pm.

Between 8am and 1pm, external lines and all campus phones will be moved from the old system to the new. The external lines will be moved to the new system first, starting at 8am, and then the various campus phones will be moved over in batches. During this transition period, devices on one system can communicate with each other, but not with devices on the other system. We are planning to have critical phones in Security and Loyola Residence Desk working on both systems as long as possible during this transition.

We expect that all lines will be moved over to the new system by 1pm, possibly sooner. At that time, all campus lines will be able to make/receive calls both on campus and externally.

Voicemail and call centre services will be restored by mid to late afternoon.

System Maintenance Saturday July 28 2018 Concluded
Start Jul 28 8:00 Stop Jul 28 16:00

ITSS will be performing system maintenance on many campus servers on Saturday July 28, between 8am and 4pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

8:00-9:00am
Activate
Starrez
BOE, Intellicheck, FormFusion

9:00-10:00am
SMUport
Brightspace login
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

10:00-11:00am
Network Printing & Fileshares
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.
Various web services and sites
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.
Faculty personal web pages

11:00am-12:30pm
SPSS
TeamDynamix
TERMINALFOUR web content management
SMUApp
Some email delivery may queue briefly, but messages will not be lost.
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.
Email Listserver

noon-1:00pm
Laserfiche

Work will continue until 4pm, but further interruptions are not expected.

Telephone System Maintenance Concluded
Start Jul 14 8:00 Stop Jul 15 17:00

Saint Mary's is undertaking an upgrade of the campus telephone system this summer. In preparation, maintenance has been scheduled for the weekend of July 14 and 15, between 8am and 5pm both days. This will mean a service outage of up to two hours for every campus phone over the course of the weekend. Affected locations are:

Sat July 14, 8am to 5pm
- academic and administrative buildings
- some residence offices, mechanical rooms and elevators
- some 960 Tower Rd classrooms
- some phones in Homburg Centre

Sun July 15, 8am to noon
- Loyola Residence
- some offices in Housing and Conference Services

Sun July 15, 1pm to 5pm
- Vanier
- Rice
- Homburg Centre
- 960 Tower Road

Telephone System Maintenance Concluded
Start Jul 14 8:00 Stop Jul 15 17:00

Saint Mary's is undertaking an upgrade of the campus telephone system this summer. In preparation, maintenance has been scheduled for the weekend of July 14 and 15, between 8am and 5pm both days. This will mean a service outage of up to two hours for every campus phone over the course of the weekend. Affected locations are:

Sat July 14, 8am to 5pm
- academic and administrative buildings
- some residence offices, mechanical rooms and elevators
- some 960 Tower Rd classrooms
- some phones in Homburg Centre

Sun July 15, 8am to noon
- Loyola Residence
- some offices in Housing and Conference Services

Sun July 15, 1pm to 5pm
- Vanier
- Rice
- Homburg Centre
- 960 Tower Road

System Maintenance Saturday July 7 2018 Concluded
Start Jul 07 7:00 Stop Jul 07 14:00

ITSS will be performing system maintenance on many campus servers on Saturday July 7, between 7am and 2:00pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
Starrez
BOE, Intellicheck, FormFusion

8:00-9:00am
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network Printing & Fileshares
SMUport
Brightspace login
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
TeamDynamix
Wired network access in residence - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in a few minutes.
Various web services and sites, but not the main campus website
Faculty personal web pages

11:00am-12:30pm
TERMINALFOUR web content management
SMUApp

Work will continue until approximately 2pm, but should not impact services after 12:30.

Banner Maintenance Concluded
Start Jun 22 15:00 Stop Jun 23 17:00

ITSS will be performing Banner system maintenance between Friday, 22 June at 3 pm and Saturday 23 June at 5 pm. As a result, INB Banner, SelfService Banner (selfservice.smu.ca) and Activate will be unavailable during that time.

SMUport will continue to work, but any links into Banner will return an error until the maintenance is completed.

Phone system issues Concluded
Start Jun 02 11:00 Stop Jun 02 15:00

Fixed phone lines on campus are currently experiencing technical issues, with users unable to reach outside numbers and outside lines unable to reach campus numbers. ITSS is working with Bell to resolve the issue as soon as possible.

Network Maintenance: May 26, 2018 Concluded
Start May 26 7:00 Stop May 26 9:00

ITSS will be performing network maintenance in the Loyola Academic building on Saturday morning May 26, from 7:00 am to 9:00 am.

Users in the following areas are likely to be affected and can expect to lose network connectivity during this time period:
- Residence Life, Housing, Conference Services
- Aramark Offices (2nd floor Loyola)
- Loyola Tim Horton's
- Observatory

Network Maintenance Concluded
Start May 03 7:45 Stop May 03 8:00

Due to scheduled network maintenance on Thursday morning, May 3, the following campus areas may experience brief network outages between 7:45 and 8:00am:

- Residence Life, Housing, Conference Services
- Aramark Offices (2nd floor Loyola)
- Loyola Tim Horton's and campus store
- Observatory

For more Concluded issues: 1 | 2 > >>

Brief interruptions to campus services May 27 (07:00 AM) May 27 (02:00 PM) ITSS will be performing system maintenance on many campus servers on Saturday May 27 from 7am to 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00
Starrez
Activate
Room booking
BOE, Intellicheck, Formfusion

8:00-9:00
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks

9:00-10:00
Network Printing & Fileshares
Ikon Print Centre

10:00-11:00
SPSS
TeamDynamix

11:00-noon
SPSS
User authentication for wifi access

Noon-2:00
Maintenance continues, but we do not anticipate any interruptions to campus services Scheduled May 18 (09:18 AM)