ITSS

Server Maintenance Concluded
Start Feb 23 7:00 Stop Feb 23 14:00

ITSS will be performing system maintenance on many campus servers on Saturday Feb 23, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:


7:00-8:00am
Activate
BOE, Intellicheck, FormFusion

8:00-9:00am
Starrez
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
SMUport
Network Printing & Fileshares
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
TeamDynamix
Residence wired network - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.
Various web services and sites
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.
Faculty personal web pages

11:00am-12:30
TERMINALFOUR web content management
SMUApp
Some email delivery may queue briefly, but messages will not be lost.
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.
Email Listserver

Work will continue until 2pm, but further interruptions are not expected.

Brightspace Outage Concluded
Start Feb 17 0:00 Stop Feb 17 6:00

Brightspace will be migrating smu.brightspace.com to a new AWS hosted environment on Sunday, February 17th, from 12:00 a.m. to approximately 6:00 a.m. The system will be unavailable during this migration, and a standard Brightspace maintenance page will be posted to prevent access to Brightspace.

Server Maintenance Concluded
Start Jan 26 8:00 Stop Jan 26 14:00

ITSS will be performing system maintenance on many campus servers on Saturday Jan 26, between 8am and 2pm. This will cause brief interruptions to some campus services due to server reboots.
Services that may be affected include:

8:00-9:00am

Activate

BOE, Intellicheck, FormFusion

9:00-10:00am

SMUport

Starrez

AST Fileshares & accounts

Software licensing in labs & Geography

Microfiche

Rockworks

Room booking



10:00-11:00am

Network Printing & Fileshares

Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

Various web services and sites

There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.

Faculty personal web pages



11:00am-12:30

SPSS

TeamDynamix

TERMINALFOUR web content management

SMUApp

Some email delivery may queue briefly, but messages will not be lost.

Gartner access authentication - if you have problems authenticating, please try again in a few minutes.

Email Listserver



Server Maintenance Concluded
Start Nov 24 8:00 Stop Nov 24 14:00

ITSS will be performing system maintenance on many campus servers on Saturday Nov 24, between 8am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:


8:00-9:00am
Activate
BOE, Intellicheck, FormFusion

9:00-10:00am
SMUport
Starrez
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

10:00-11:00am
Network Printing & Fileshares
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.
Various web services and sites
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.
Faculty personal web pages

11:00am-noon
SPSS
TeamDynamix
TERMINALFOUR web content management
SMUApp
Some email delivery may queue briefly, but messages will not be lost.
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.
Email Listserver


Work will continue until 2pm, but further interruptions are not expected.

INB Banner, SSB Banner Outaged Concluded
Start Nov 16 16:00 Stop Nov 18 17:00

On Friday November 16th at 4:00 pm to Sunday November 18th @ 5:00 pm INB Banner and SelfService Banner, including Activate, will be unavailable so we can perform system maintenance.

Banner down Concluded
Start Nov 10 12:28 Stop Nov 10 14:20

ITSS is aware about banner not being able to be accessed by users.
We are looking into it.
We apologized for any inconvenience being caused.

File-share Maintenance Concluded
Start Oct 24 7:30 Stop Oct 24 8:30

Due to an urgent technical issue, ITSS will perform maintenance on network fileshares on Wednesday morning, October 24, between 7:30 and 8:30 am. All user J-drives, departmental fileshares, and the P-drive academic share will be unavailable while this maintenance is underway.

Library Network Maintenance Concluded
Start Oct 20 8:00 Stop Oct 20 8:30

ITSS will be performing network maintenance in the Library on Saturday morning, Oct 20, from 8 to 8:30am. During this work, users in the Library will notice brief intermittent interruptions to network access.

Server Maintenance Oct 20, 2018 Concluded
Start Oct 20 7:00 Stop Oct 20 14:00

ITSS will be performing system maintenance on many campus servers on Saturday Oct 20, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
Starrez
BOE, Intellicheck, FormFusion

8:00-9:00am
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network printing and fileshares
SMUport
Brightspace login
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
TeamDynamix
Various web services and sites
Faculty personal web pages
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.
Wired network access in residence - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in a few minutes.

11:00am-1:00pm
TERMINALFOUR web content management
Some email delivery may queue briefly, but messages will not be lost
SMUApp
Email Listserver
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.

12:30-1:30pm
Banner admin pages

1:30-2:00pm
Work will continue but we do not anticipate any service interruptions

Banner Maintenance Concluded
Start Oct 13 8:00 Stop Oct 13 12:00

On Saturday, October 13th from 8:30am to 12pm, INB Banner and SelfService Banner, including Activate, will be unavailable. For details, please see the ITSS Status page at smu.ca/status. If you have any concerns, please contact the ITSS Helpdesk at helpdesk@smu.ca or 902 496-811

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