Writing Centre and Academic Communications

Students FAQ

Using and accessing WHO:

Study guide assessments:

WHO as a course requirement:

Help with WHO:

Using and accessing WHO

Do I have to be a student/instructor at Saint Mary’s University to use WHO?

Yes. For now, WHO is only available to Saint Mary’s University students and instructors. Please check our website for updates.

How do I access WHO?

To use WHO, you must first add WHO as a course in Banner Self-Service, then access WHO through SMUport. The information provided below is for Summer Session II. Access is available beginning on Monday, June 27.

To add WHO as a course in Banner Self-Service, follow these steps (WHO is a no-fee, non-credit “course”, so you will not get charged for it, and it will not show up on your transcript.):

  • From SMU’s homepage, go to the Current Students menu on the left-hand side of the page. Click onSelf-Service Banner.
  • Click Enter Secure Area.
  • Enter your “A” number (with a capital “A”) and your password.
  • Click Student Information.
  • Click Registration.
  • Click Add or Drop Classes.
  • Choose June-July 2011 from the drop-down menu.
  • Enter 40422 in the CRN box (course: WHO 1000-2A). Please note: If you are taking WHO as part of a course, you need to enter a course-specific CRN. Contact the coordinator if you are unsure of which CRN to use.
  • Click Submit Change. You are now registered for WHO.

To access WHO, follow these steps:

  • Log into SMUport (with your “s” number).
  • Click the Student Academics tab.
  • Click My Courses. WHO will be listed as one of your courses.

When I go into My Courses on SMUport, only my old courses show up. What should I do?

Near the top of the My Courses page, you should see a heading that says "Course Schedule for" with a drop-down menu to the right. Select the current term from the dropdown menu (e.g., June-July 2011).

I followed all of the steps listed on the website/handout, but WHO is still not working. What should I do?

Following are some common technical issues and their solutions:

  • Banner pin recently changed: If you have recently changed your Banner pin, this may be the problem. Contact the WHO coordinator at who@smu.ca.
  • Firefox is your web browser: Try switching to another browser, such as Internet Explorer.
  • Pop-ups not enabled: Pop-ups must be enabled in order for the program to function properly.
  • Blackboard not “allowed” access: A pop-up window may ask you to “allow” Blackboard access when first logging into WHO. You must click “Yes” for the program to function properly.

If you are still having difficulty accessing or using WHO, please contact the WHO coordinator at who@smu.ca.

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Where do I find a specific study guide?

Study guides are grouped into four categories: Arts, Grammar (and punctuation), Science, and Business. You need to click on the folder that corresponds to the study guide you want to complete. For example, if you want to complete the “What is a Sentence?” study guide, then you first need to click on the “Grammar” folder.

Study guide assessments

How do I take a study guide assessment?

To take a study guide assessment, follow these steps:

  • Click the Level Two or Three folder for the study guide you want to take (such as “Comma splices Level Three”).
  • Click the clock icon on the toolbar at the top, right-hand side of the page. (For Level Three study guides, the icon only appears after successfully completing the corresponding Level Two study guide.)
  • Click the study guide link.
  • Click the Continue Assessment bar at the bottom, left-hand side of the page.
  • Remember to save all answers before submitting a study guide assessment.

How do I access study guide feedback?

To access study guide feedback, follow these steps:

  • Follow steps a-c (above) as you did to take the study guide assessment.
  • Click the View Submission bar at the bottom, left-hand side of the page.
  • Click the Attempt link. For example, if you wanted feedback for your second attempt, you would click Attempt 2.

Please note: checking feedback through the My Grades tool will only provide a summary of grades; it will not provide the feedback needed to improve your writing skills. Always check feedback using the steps above.

I thought I submitted a study guide, but it says “In progress.” What does that mean?

You may not have clicked the Finish bar before exiting the study guide. Return to the study guide to ensure that you have answered each question, save all answers, and be sure to click Finish when ready to submit.

Why does the assessment bar link say “Continue Assessment” when I want to complete a study guide?

You will see this message when a study guide has already been started. By clicking Continue Assessment, you can continue where you left off. Remember to save your answers and click Finish once you have finished the study guide.

Why have I not received feedback for a Level Three study guide?

You will receive feedback for Level Three study guides three business days (excluding weekends and holidays) after submitted. Therefore, if you submit a study guide on Friday, it might not be marked until the following Wednesday. If you do not receive a mark and feedback for your study guide after three business days, contact who@smu.ca because there may be a technical issue.

How many times can I attempt a study guide?

You may attempt a study guide as many times as you like. However, if you are taking WHO as a course requirement, study guides must be successfully completed by the deadline. Give yourself enough time (at least one week before a deadline) to attempt a study guide in case more than one attempt is necessary.

I am having difficulty successfully completing a study guide. Where can I go for help?

It can often take students multiple attempts in order to successfully complete a difficult study guide. If you need extra help to complete a study guide, you may:

  • Contact the WHO coordinator at who@smu.ca with a question or to make an appointment,
  • Visit the WHO coordinator at the Writing Centre (Burke 115), available most Mondays, Tuesdays, Thursdays, and Fridays from 10:00 a.m. – 12:00 p.m.,
  • Book an appointment with a tutor to discuss a particular writing issue. You can book an appointment online http://www.rich37.com/smu/ or by contacting the Writing Centre at writing@smu.ca or 902-491-6202.

WHO as a course requirement

What if I cannot register?

If there is a hold on your student account, you will receive an error message in Banner when trying to register. You need to go to the Registrar’s Office to fill out a form that will allow you to register for the program.

What if I need to use WHO as a requirement for more than one course?

Each course will likely use a separate WHO page on Blackboard. You will need to complete required study guides for each course separately, using the corresponding WHO page. Contact the WHO coordinator with any questions.

What if I miss a deadline?

If you miss a deadline, contact the WHO coordinator to discuss the possibility of an extension. Even better, if you know that you will not be able to meet a deadline, contact the WHO coordinator in advance to make alternate arrangements.

Which study guides do I need to complete?

If you are taking WHO as part of a course requirement, required modules and due dates are listed on your WHO class handout. If you do not have a handout, you can download a new one from our website. Required study guides and deadlines are also listed on your WHO homepage.

Help with WHO

My question is not listed here. Who can I contact for help?

Where can I go for face-to-face help?

The WHO coordinator, Erika Flemming, is available at the Writing Centre (Burke 115).

If you would like assistance with a specific writing issue, you can also make an appointment with a tutor. For more information on tutoring, please click here.

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