ITSS

Systems Status

Advisory Current
Start Dec 02 16:21 Stop Jan 31 16:21 Updated Apr 27 16:26

We have received reports of phishing emails that have been targeted at the Saint Mary’s community. In some cases, the phishing email is well crafted to look like it comes from someone on campus.

Phishing emails can be serious as they can be used to infect your system with malicious software or steal personal information. We will advise that everyone be vigilant and cautious when attending to their SMU emails. We will also encourage that any suspicious email activity on your SMU email be reported to the ITSS Help Desk. For more information, please visit:

For more information, visit http://www.smu.ca/academics/itss-information-security.html

Server Maintenance Scheduled
Start Apr 29 7:00 Stop Apr 29 14:00 Updated Apr 24 11:47

ITSS will be performing system maintenance on many campus servers on Sunday Apr 29, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
Starrez
BOE, Intellicheck, FormFusion
Wireless network access - existing wifi connections will NOT be impacted. If you have difficulty connecting to SMU's wireless network at this time, please try again in 10 minutes.

8:00-9:00am
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network Printing & Fileshares
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
TeamDynamix

Banner Maintenance Scheduled
Start Apr 28 8:00 Stop Apr 28 14:00 Updated Apr 24 11:51

ITSS will be performing Banner system maintenance on Sat Apr 28, from 8am to 2pm. As a result, INB Banner, SelfService Banner (selfservice.smu.ca) and Activate will be unavailable during that time.

SMUport will continue to work, but any links into Banner will return an error until the maintenance is completed.

System Outage: 21 Apr 18 Server/Wifi Maintenancee Concluded
Start Apr 21 7:00 Stop Apr 21 14:00

ITSS will be performing system maintenance on many campus servers on Saturday Apr 21, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
Starrez
BOE, Intellicheck, FormFusion
Wireless network access - existing wifi connections will NOT be impacted. If you have difficulty connecting to SMU's wireless network at this time, please try again in 10 minutes.

8:00-9:00am
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network Printing & Fileshares
SMUport
Brightspace login
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
TeamDynamix
Various web services and sites.
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.
Wired network access in residence - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

11:00-noon
TERMINALFOUR web content management

noon-1:00pm
Some email delivery may queue briefly, but messages will not be lost.
SMUApp

1:00 – 2:00pm
Faculty personal web pages
Email Listserver
Gartner login - if you have problems authenticating, please try again in a few minutes.

Wifi Unavailable Concluded
Start Apr 05 13:05 Stop Apr 05 13:32

No wifi services seem to be functioning and ITSS is working on this. We will update this page when we have more details.

Server Maintenance Concluded
Start Mar 24 7:00 Stop Mar 24 14:00

ITSS will be performing system maintenance on many campus servers on Saturday Mar 24, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
Starrez
BOE, Intellicheck, FormFusion

8:00-9:00am
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network Printing & Fileshares
SMUport
Brightspace login
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
TeamDynamix
Various web services and sites.
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.
Wired network access in residence - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

11:00-noon
TERMINALFOUR web content management

noon-1:00pm
Some email delivery may queue briefly, but messages will not be lost.
SMUApp

1:00 – 2:00pm
Faculty personal web pages
Email Listserver
Gartner login - if you have problems authenticating, please try again in a few minutes.

Wifi Maintenance Concluded
Start Mar 20 7:00 Stop Mar 20 8:00

On Tuesday March 20th from 7am to 8:00am, ITSS will be performing maintenance on the wireless network authentication system. This will result in downtime of about 15 minutes for wifi login services during that period, as the system gets rebooted. Wifi sessions that are already established will NOT be impacted, but any new connections will be unable to authenticate while the system is down.

System Maintenance Concluded
Start Feb 24 15:51 Stop Feb 24 15:51

ITSS will be performing system maintenance on many campus servers on Saturday Feb 24, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
Starrez
BOE, Intellicheck, FormFusion

8:00-9:00am
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network Printing & Fileshares
SMUport
Brightspace login
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
Various web services and sites
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.
Wired network access in residence - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

11:00-noon
TERMINALFOUR web content management

noon-1:00pm
Some email delivery may queue briefly, but messages will not be lost.
SMUApp

1:00 – 2:00pm
Faculty personal web pages
Email Listserver
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.

Wireless Connection Issues at SMU Campus - Feb. 20 Concluded
Start Feb 20 16:00 Stop Feb 20 18:00

SMU campus was experiencing problems connecting to WiFi networks.
Issue has been resolved

Scheduled System Maintenance Concluded
Start Feb 13 8:00 Stop Feb 13 9:00

On 13 February, between 8 am and 9 am, ITSS will be performing scheduled system maintenance. As a result, systems will be unavailable for varying lengths of time during this maintenance window. The affected systems include Banner (INB and SSB), SMUport, Brightspace, International Payments, and Activate.

Server Maintenance Concluded
Start Feb 03 9:23 Stop Feb 03 9:28

ITSS will be performing system maintenance on many campus servers on Saturday Feb 3, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
Starrez
BOE, Intellicheck, FormFusion

8:00-9:00am
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network Printing & Fileshares
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-noon
SPSS

Noon-2:00pm
Maintenance continues, but we do not anticipate any service interruptions.

Server Maintenance Concluded
Start Jan 27 9:00 Stop Jan 27 14:00

ITSS will be performing system maintenance on many campus servers on Saturday Jan 27, between 9am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

9:00-10:00am
SMUport
Brightspace login

10:00-11:00am
Various web services and sites
Wired network access in residence - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

11:00-noon
TERMINALFOUR web content management

noon-1:00pm
Some email delivery may queue briefly, but messages will not be lost.
SMUApp

1:00 – 2:00pm
Faculty personal web pages
Email Listserver
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.

Network Maintenance Concluded
Start Jan 27 6:00 Stop Jan 27 9:00

ITSS will be performing maintenance on campus network equipment on Saturday Jan 27, between 6am and 9am. This will cause periodic outages for the entire network, including wifi and internet, as devices are rebooted.

For more Concluded issues: 1 | 2 > >>

Brief interruptions to campus services May 27 (07:00 AM) May 27 (02:00 PM) ITSS will be performing system maintenance on many campus servers on Saturday May 27 from 7am to 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00
Starrez
Activate
Room booking
BOE, Intellicheck, Formfusion

8:00-9:00
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks

9:00-10:00
Network Printing & Fileshares
Ikon Print Centre

10:00-11:00
SPSS
TeamDynamix

11:00-noon
SPSS
User authentication for wifi access

Noon-2:00
Maintenance continues, but we do not anticipate any interruptions to campus services Scheduled May 18 (09:18 AM)