Executive and Professional Development
The ability to recognize conflict, understand the nature of conflict and be able to bring swift and just resolution to conflict will serve you well – the inability to do so may well be your downfall.
To manage conflict effectively you must be a skilled communicator. That includes creating an open communication environment by encouraging employees to talk about work issues. Listening to employee concerns will foster an open environment. Make sure you really understand what employees are saying by asking questions and focusing on their perception of the problem.
The Certificate in Managing Conflict is a three seminar certificate which will arm you with the skills and knowledge to approach conflict with confidence.
CERTIFICATE in Managing Conflict