Executive and Professional Development

Confronting Conflict and Change

Change is inevitable and often leads to conflict. People often have different perceptions and/or expectations of everyday situations which can also lead to conflict. Identifying your conflict style, developing appropriate responses and understanding their consequences is all part of the process. In this module participants will learn constructive processes and develop skills to help others deal with change and to handle conflicts in a positive way at work and in life.

Confronting Conflict and Change is a required seminar for the Certificate in Managing Today's Workforce.

DATES - 2 Day Seminar



Location: Saint Mary's at the World Trade Centre, 8th Floor, 1800 Argyle Street


Program Content

Conflict Management

  • Identifying your conflict style - Kraybill Conflict Style Inventory
  • Developing an effective conflict response process
  • Fully comprehending the consequences of not dealing with conflict
  • Identifying and assessing conflict
  • Determining appropriate responses to conflict
  • Mediating conflict
  • Following up on conflict resolution

Change Management

  • Identifying and communicating change required
  • Preparing employees for change
  • Dealing with resistance to change
  • Getting and keeping momentum
  • Ensuring change incorporated

What You Will Learn

  • Understanding the antagonistic effects conflict has on performance
  • How to identify sources and causes of conflict
  • Techniques to deal with conflict in a positive and powerful way
  • Methods to ensure conflict is resolved
  • How to reduce potential for conflict
  • Identifying changes that are needed
  • Processes to implement change
  • Tools to reduce resistance to change
  • How to ensure change is fully incorporated

Who Should Attend?

You will benefit from this seminar if you:

  • want to improve your ability as a manager and leader
  • want to assess the effectiveness of your current understanding and skills as a manager/leader
  • want to develop your potential for advancement